1. Return Window

You may request a return within 10 days of receiving your order for the following reasons:

  • Damaged or defective products

  • Incorrect items received

Returns requested after 10 days will generally not be accepted.

 

 

2. Return Eligibility Criteria

To be eligible for a return:

  • Items must be in the same condition as received—unused, in original packaging

  • Must include proof of purchase or receipt

 

 

3. How to Request a Return

To initiate a return:

  • Email us at [your email address], with your order number and the reason for return

  • Upon approval, we’ll send a prepaid return shipping label and instructions
     Returns sent without prior approval will not be accepted.

 

 

4. Damaged or Incorrect Orders

Please inspect your order upon arrival. If items are damaged or incorrect:

  • Contact us immediately

  • Send clear photos of the issue so we can make it right promptly

 

 

7. Refund Process

  • Once we receive and inspect your return, we’ll notify you of the approval status

  • If approved, refunds will be issued to your original payment method within 10 business days

  • Please allow time for your bank or card issuer to process the refund

If more than 15 business days have passed since you received approval, please reach out to us.

 

 

8. Additional Notes

  • Returns of undamaged, non-returnable items will be denied

  • We strive to make your experience seamless—contact us for any questions or concerns

 

 

9. Contact Information

For any return-related queries, email us at:
hello@aauram.com